Privacy Policy

1. Identity of the data controller

All processing of personal data is carried out under the responsibility of Mobicoiff, a company registered under number 520 244 914, with its registered office at 12 rue Jacquard, 69680 Chassieu
(hereinafter ‘Mobicoiff’).

Any transfer of data to a partner is carried out with your consent, and the processing of data by that partner is subject to that partner’s privacy policy.

2. Type of data collected

Whether data is mandatory or optional is specified at the time of collection. If this information is incomplete, out of date or inaccurate, it may not be possible to create an account on the Website.

Mobicoiff may collect and process all or part of the following data:

3. Purpose and legal basis for processing

Your personal data is collected for the following purposes:

4. Retention period for personal data

The retention period for personal data varies depending on the purpose for which it was collected:

• Data relating to your use of the Website and the management of your contract and orders is retained for a period of 5 years following your request to unsubscribe from the Website, in particular for evidential purposes, or following a period of inactivity of 3 years, as the Customer’s account may be deleted after 3 years of inactivity,
• Information required to comply with legal obligations is retained for the statutory retention period.
• Cookies placed on your device will only retain your data for as long as is necessary to fulfil their purpose (for example, session identification cookies are only retained for the duration of a session) and for a maximum of 13 months.

5. Recipients of personal data

We undertake to treat all your personal data as confidential.

Mobicoiff’s in-house team may have access to your personal data, but only in the course of their duties and for the purposes set out in this Policy.

We do not share your data with third parties, except in the limited cases set out below:

• Mobicoiff’s data processors may use the services of other companies or independent individuals who provide certain services on its behalf:

  • Technical service providers,
  • Providers of analytics or audience measurement statistics

  These service providers may have access to the personal information necessary to carry out their services but are not authorised to use it for any other purposes.

• Transfer of businesses or activities. As part of the development of its activities, Mobicoiff may sell all or part of its assets or acquire other companies, business assets, subsidiaries or business lines. In the event of such transactions, the personal data processed by the company generally forms part of the transferred assets but remains subject to any pre-existing privacy policy, unless otherwise agreed by the data subjects.

• Authorised administrative and judicial authorities. In order to comply with its legal obligations, Mobicoiff may transfer your personal data to authorised administrative and judicial authorities.

• With your consent. Unless Mobicoiff is required to comply with a legal obligation, Mobicoiff will notify you if your personal data is to be transferred to a third party, on the understanding that you have the right to withhold your consent to such a transfer.

6. Transfer of data outside the EU

We store your personal data within the European Union. However, some of our data processors may be located outside the European Union. In the event of data transfers in this context, we ensure that processing is carried out in accordance with this privacy policy and that an adequate level of protection is guaranteed in accordance with applicable regulations, either through contractual obligations or adequacy decisions.

7. Exclusion of sensitive data

Mobicoiff does not collect any sensitive data about you.

Such sensitive data relates to the processing of personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs or trade union membership, as well as the processing of genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health, or data concerning sexual life or sexual orientation.

If such data were to be provided to Mobicoiff, please contact us by email at the following address: mobicoiff@gmail.com so that it can be deleted.

8. Minors

The Website is not intended for use by minors (under 18 years of age). Under no circumstances do we authorise the use of our services by minors under the age of 18. We do not knowingly collect personal data from minors. If a parent realises that their child has provided us with personal information (or if a guardian realises that a child in their care has provided us with personal information), they should contact us by email at the following address: mobicoiff@gmail.com.

9. Your rights regarding access to your personal data

In accordance with Article 13 of Regulation (EU) 2016/679 of 27 April 2016 and Article 32 of Law No. 78-17 of 6 January 1978, you are hereby informed that you have the following rights:

• Right of access
  This is your right to obtain confirmation as to whether or not your data is being processed, and if so, to access that data.
• Right to rectification
  : This is your right to have any inaccurate data rectified and any incomplete data completed as soon as possible.
• Right to erasure
  This is your right to have your data erased as soon as possible, subject to our legal obligations to retain data and our legitimate interest in retaining such information.
• Right to restriction of processing
  This is your right to have the processing restricted where you object to it, where you contest the accuracy of your data, where you believe the processing is unlawful, or where you need it for the establishment, exercise or defence of your legal claims.
• Right to
  object This is your right to object at any time to the processing of your data by Mobicoiff, unless Mobicoiff has legitimate grounds for continuing the processing. You may also object to processing carried out for the purposes of direct marketing.
• Right to data portability
  This is your right to receive your data in a structured, commonly used, machine-readable and interoperable format, and to transmit it to another data controller without us hindering this.
• Right not to be subject to a decision based on automated
  processing You have the right not to be subject to a decision based solely on automated processing which produces legal effects concerning you or significantly affects you, except where such a decision is necessary for the conclusion or performance of a contract, or is authorised by law.
• Complaints
  You have the right to lodge a complaint with the French Data Protection Authority (CNIL): https://www.cnil.fr/fr/plaintes
• Instructions in the event of death
  You have the right to give instructions regarding the handling of your personal data in the event of your death.
• How to exercise your rights
  You may send any request, accompanied by a copy of your identity document, to Mobicoiff:
  • By post to the following address: Mobicoiff - 12 rue Jacquard 69680 Chassieu
  • By email to the following address: mobicoiff@gmail.com.

In accordance with Article 17 of Regulation (EU) 2016/679 of 27 April 2016, the exercise of these rights must not deprive Mobicoiff of its right to retain data in order to comply with its legal obligations and for evidential purposes.

10. Your rights regarding objections to marketing communications

10.1 – Marketing communications by email or text message:

On the forms you complete, you are expressly asked to give your consent to receive offers from us and, where applicable, from our partners.

However, your express and prior consent is not required if you are already a Mobicoiff customer and the purpose of our communication is to offer you products or services similar to those we already provide to you.

In all cases, you always have the option to opt out of receiving these communications by taking the following steps:

• For emails, by clicking on the unsubscribe link provided in each email, by logging into your online account, or by contacting us by email at the following address: mobicoiff@gmail.com
• For text messages, by sending a ‘STOP’ text to the number provided in the message or by contacting us by email at the following address: mobicoiff@gmail.com

10.2 – Telemarketing:

If you do not wish to receive marketing offers by telephone, you may opt out by:

• By contacting us by email at the following address: mobicoiff@gmail.com
• By registering on the ‘Bloctel’ cold-calling opt-out list at the following address: https://conso.bloctel.fr in accordance with Articles L223-1 and L223-2 of the French Consumer Code.

11. Your rights regarding the acceptance and management of cookies

Please refer to our Cookie Policy. This applies in addition to this Privacy Policy.

12. Links to other websites or third-party services

In the event that the Website refers to third-party websites or services, in particular through the use of links, we accept no liability in respect of such third-party websites and services. We therefore invite you to consult their terms and conditions and their privacy policy.

13. Security of personal data

Mobicoiff has implemented physical and electronic security measures, as well as backup procedures, in relation to the collection, storage and disclosure of your personal data, including:

• Securing access to our premises and IT platforms
• Raising awareness of confidentiality requirements amongst our staff who are required to access your personal data
• Securing access to, sharing and transfer of data,
• High standards of data protection when selecting our data processors.

14. Amendments to the policy

This Policy may be amended, supplemented or updated, in particular to comply with any legal, regulatory, case-law or technical developments. However, your personal data will always be processed in accordance with the Policy in force at the time of collection, unless you consent otherwise or a mandatory legal provision requires otherwise.