Returns and refunds

We do everything we can to ensure your satisfaction. Below you will find all the information regarding returns, refunds and the relevant terms and conditions.

1. Right of withdrawal – 14 days

In accordance with current legislation, you have 14 days from receipt of your order to exercise your right of withdrawal.

2. Return conditions

To be eligible for a refund, the returned product must:

  • be complete;
  • be in good condition and suitable for resale;
  • ideally be in its original packaging;
  • show no damage resulting from mishandling.

3. Return costs

Return costs are payable by the customer.

4. Returns procedure

To make a return, please contact us via:

We will provide you with the return address and the exact procedure.

5. Refund

Refunds are processed upon receipt of the returned item, once its condition has been checked.